Things You Need to Know

Refund Policy

Last updated: May 07, 2024

Fair Use Policy

FlixPal is only permitted for personal use, and it is prohibited to distribute the downloaded videos to other parties.

A FlixPal licensed account is limited to 100 daily downloads and 700 weekly downloads from supported streaming services to prevent being blacklisted by streaming providers. If the daily or weekly download limit is reached, it will be automatically reset in the next period.

Refund Policy

Before buying the full version of FlixPal, we advise you to download the free trial version to see if it fulfills your requirements.

FlixPal provides a 7-day money-back guarantee on Monthly and Annual Plans, and a 14-day money-back guarantee on Lifetime Plans. You may contact us for a refund if it is still within the refundable term of your subscription.

Refund Requests That Will Not Be Accepted

  • You have changed your mind about our product or plans.
  • You bought the wrong plan but did not request an exchange before the refund deadline.
  • You have requested a refund, but the money-back guarantee period for the purchase has expired.
  • You did not read the product description before purchasing, resulting in dissatisfaction with the functions or compatibility of our product.
  • You have experienced insurmountable technical issues when using our product, yet you refuse to share any further information or cooperate with our Support Team.
  • You failed to recognize that there is a limit on the number of videos that may be downloaded per day and week, resulting in your displeasure with our product.

Refund Requests That Will Be Accepted

  • You unintentionally bought the same plan you previously had; the duplicate may be returned for a refund.
  • You have bought the incorrect product and then the correct product within the refund period; the incorrect order may be returned for a refund.
  • You canceled the auto-renew service before the date of renewal, but you are still being charged.
  • There are technical issues with the bought product, and no remedy has been supplied within 30 days.

Important Notices

  • FlixPal provides a 7-day money-back guarantee on Monthly and Annual Plans, and a 14-day money-back guarantee on Lifetime Plans. Your money-back guarantee begins when your payment is processed.
  • Automatic renewal is by default enabled. However, the service is optional and may be turned off at any moment. You may contact us through email at [email protected], and we will promptly assist you with canceling the subscription.
  • The macOS version and the Windows version are different. After the refund time has expired, no exchanges will be permitted.
  • Your refund will be completed within 1-7 business days, depending on the specific situation. If you do not get it on time, please contact the Support Team to inquire about its status.
  • After a refund has been granted, the associated license will be canceled. Please uninstall and delete FlixPal from your computer.
  • Please contact us at [email protected] if you have more concerns regarding our refund policy.