Last Updated: Apr 10, 2026

FlixPal ("FlixPal," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, when we may share it, and how we protect it when you use our website, software, and related services.

By using FlixPal services, you agree to the practices described in this Privacy Policy.

1. Who We Are

FlixPal is operated by Fabsoft Technology Limited, located at 2G Hok Yuen St, Hok Yuen, Hong Kong. If you have questions about this Privacy Policy or our privacy practices, you can contact us at:

• Email: contact@flixpal.org
• Contact Page: https://flixpal.us/contact

2. Information We Collect

We may collect information in the following ways:

Information You Provide to Us

You may provide information directly when you:

• place an order;
• contact customer support;
• send us an email or request;
• sign up for updates or service-related messages;
• create or manage an account, if available.

This information may include:

• name;
• email address;
• order or payment-related details;
• account information;
• any other information you choose to send to us.

Information We Collect Automatically

When you use our website or software, we may automatically collect certain technical and usage information, such as:

• IP address;
• browser type and version;
• device type and identifiers;
• operating system;
• pages visited and time spent;
• access date and time;
• software version;
• feature usage data;
• diagnostic information, such as error or crash data.

Cookies and Similar Technologies

We may use cookies, web beacons, tags, scripts, and similar technologies to support website functions, remember your preferences, understand traffic patterns, and improve performance.

3. How We Use Your Information

We use your information only for reasonable business and service purposes, including to:

• provide, operate, and maintain our website, software, and services;
• process purchases and deliver licenses or products;
• manage user accounts, where applicable;
• respond to your questions and support requests;
• send service notices, updates, or important technical information;
• improve product quality, functionality, and user experience;
• monitor usage and fix errors;
• protect against fraud, abuse, security risks, or illegal activity;
• comply with legal obligations;
• send marketing or promotional messages where allowed by law.

If you do not want to receive promotional emails, you can unsubscribe at any time using the link in the email or by contacting us directly.

4. How We Share Information

We do not sell your personal information.

We may share your information only in the following situations:

With Service Providers

We may share information with third-party vendors or service providers who help us operate our business, such as providers that support:

• payment processing;
• email delivery;
• analytics;
• customer support;
• website hosting;
• technical and security services.

These parties may only use the information as needed to provide services to us.

For Legal Reasons

We may disclose information if required by law, regulation, legal process, or government request, or when we believe disclosure is necessary to:

• comply with legal obligations;
• protect our rights, property, or safety;
• investigate misuse, fraud, or security issues;
• protect our users or the public.

For Business Transfers

If FlixPal is involved in a merger, acquisition, financing, asset sale, reorganization, or similar business transaction, your information may be transferred as part of that process.

With Your Consent

We may share your information in other cases if you clearly agree to it.

5. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including to:

• provide our services;
• maintain transaction and business records;
• resolve disputes;
• enforce agreements;
• meet legal, tax, accounting, or compliance requirements.

Usage and diagnostic data may be kept for a shorter period unless we need it for security, product improvement, or legal reasons.

6. International Data Transfers

Your information may be processed or stored in countries or regions outside your place of residence. These locations may have different data protection rules.

When we transfer personal information, we take reasonable steps to protect it and handle it in a manner consistent with this Privacy Policy.

7. Your Rights and Choices

Depending on where you live and the laws that apply to you, you may have the right to:

• access the personal information we hold about you;
• request correction of inaccurate information;
• request deletion of your personal information;
• object to or limit certain processing;
• withdraw consent where processing is based on consent;
• opt out of marketing communications.

You may submit a request by contacting us at contact@flixpal.org. Please note that we may keep certain information where required by law or where we have a valid legal reason to do so.

8. Data Security

We use reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or storage system is completely secure. For that reason, we cannot guarantee absolute security.

9. Children's Privacy

FlixPal services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided us with personal information, please contact us. If we learn that such information has been collected without proper consent, we will take reasonable steps to delete it.

10. Third-Party Websites and Services

Our website or services may contain links to third-party websites or services. We do not control those third parties and are not responsible for their content, terms, or privacy practices.

We encourage you to review their privacy policies before using their websites or services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

When we make changes, we will post the updated version on this page and update the “Last Updated” date above. If required by law, we may also provide additional notice.

12. Contact Us

If you have any questions about this Privacy Policy or our handling of personal information, please contact us:

• Fabsoft Technology Limited: 2G Hok Yuen St, Hok Yuen, Hong Kong
• Email: contact@flixpal.org
• Contact Page: https://flixpal.us/contact