Troubleshooting for Xfinity Remote Not Working

This article is filled with information on how to fix the Xfinity Remote not working problem. Hop inside and get rid of that irritating Xfinity Remote not working pop-up.

Xfinity is one of the biggest brands found in the world. It allows users to stream almost every kind of channel and gives them access to live TV and broadcasting.

In this article, we will discuss the problem many people worldwide face: the Xfinity Remote not working. If the Xfinity Remote does not work correctly even after replacing the batteries, there might be some technical issues.

Therefore, this article will cover all the problems and will solve the Xfinity not working issue. So, let's dive into the article and see all the easy solutions.

Why Is My Xfinity Remote Not Working?

If you clicked this page because you also have a problem, why my Xfinity Remote not working, this is the right place for you. The Xfinity Remote is needed to use the Xfinity device, meaning if the remote does not work, you will be unable to access the device.

There is a red light on the Xfinity Remote that blinks when you press the buttons. However, when this red light blinks multiple times, it indicates that your batteries are weak and they need to be replaced. However, when the red light is not working, it shows that the batteries are dead and need to be changed to use the remote properly.

Hence, this is a simple and the most common fix for people wondering why is my Xfinity Remote not working. There can also be several other issues that can cause the Xfinity TV Remote not working problem.

Also, learn how to solve Fire Stick Remote not working problem by clicking here.

How to Troubleshoot Xfinity Remote Not Working?

Even after fixing the batteries, you are facing the Xfinity Remote not working problem, then mentioned below are some easy and quick fixes. So, let's have a look at them.

Reboot the Xfinity Device

It is common to have an error in the Xfinity device, which can lead to Xfinity Remote not working automatically; therefore, it’s crucial to reboot the system and clean any problems or errors that might be present in your device.

The entire process is straightforward, follow the steps below, and you can quickly reboot your Xfinity device.

  • Unplug your Xfinity device from the circuit and turn it off for a few minutes.
  • Now plug the switch back into the circuit.
  • Now turn on your Xfinity device, and this should solve the Xfinity Remote not working problem.

Read this article to get to know all about troubleshooting for the Nintendo Switch Dock not working.

Factory Reset Your Xfinity Remote

Doing a factory reset for the Xfinity Remote is another way to solve the Xfinity Remote not working problem. However, this method only works to fix the Xfinity XR15 Remote not working. To check the model of your Xfinity Remote, remove the battery cover, and you will find the model number written where you put your batteries in.

Follow the steps below if you want to solve the Xfinity Remote not working problem.

  • First, you need to hold the top left button and the right button that is present with the center button with arrows.
  • When you press and hold these two buttons together for a minute, you will see the light on top of the remote.
  • Hold the two buttons until the red light is turned green. The green light indicated that you have successfully reset the Xfinity Remote.
  • Once your light turns into blue color, it will indicate that you have rebooted the Xfinity Remote.

This is the simple way to reset the Xfinity XR15 Remote not working; however, for every model, the resetting method is different.

Unpair and Re-Pair the Xfinity Remote

Another way you can resolve the Xfinity Remote not working with box or other devices is by unpairing and re-pairing the Xfinity Remote. So, let's look at the steps to find out how you can do it.


Follow the steps below to unpair your Xfinity Remote.

  • First, go to the Settings of your TV or device.
  • Go to the Bluetooth devices.
  • Search for the name of your Xfinity Remote.
  • Then click the Unpair button.


You need to follow the steps to re-pair your Xfinity Remote with your TV.

  • First, you must ensure that your TV and the device you want to pair the Xfinity Remote with are turned on.
  • Now press and hold the Xfinity button and the Info button on the remote for five seconds or until the red light is turned green.
  • Then follow the instructions on the screen and insert a 3-digit code.
  • On entering the code, your Xfinity Remote will be connected to your device.

Ensure You Have No Obstruction

People might not know, but the remote works with radio frequency signals, and they need a proper and unobstructed path to reach the TV. These rays also need a good line of sight to perform their function correctly.

You must be close enough to the TV so that the Xfinity Remote can send the signals and work properly. Ensure to be at least 10 feet or 3 meters close to the TV so the signals can reach it. Also, remove any obstruction between your remote and the TV.

Usually, the decorative items between your remote and the TV can disturb the signals causing the Xfinity Remote not to work. This solution will work for all, whether your Xfinity Flex Remote not working or the Xfinity XR2 Remote not working.

Chat with Xfinity Customer Support

If you have tried everything mentioned above and still need help solving the Xfinity Voice Remote not working problem, then the last resort is to talk to customer support.

You need to let them know the issue that you are facing with the Xfinity Remote. They will ask you about the steps you have taken to rectify the problem and might also give you other instructions to fix it. If the problem cannot be fixed, you might need to replace your remote.

How to Download Videos for Offline Watching?

Now that you have fixed the issue of your Xfinity Remote not working, if you want to know a way to download videos and movies for offline watching, look no further.

FlixPal Video Downloader is one of the best platforms for downloading videos and movies for offline watches. One of the main reasons attributing to make it one of the best platforms is that it allows users to batch download. This is perfect for people who like to binge-watch.

Another great feature of this platform is that it supports a range of streaming services, such as Netflix, Amazon Prime Video, Hulu, and many others. Therefore, if you want to download videos and watch them offline with high quality, then FlixPal Video Downloader is the best stop.


This article is packed with simple and easy methods to fix the problems that might occur with the Xfinity Remote, such Xfinity Remote volume not working. Moreover, we have also shed light on how you can use FlixPal Video Downloader to get offline access to our favorite content.